Shipping Policy

Order Processing

Orders are processed Monday through Friday, from 9:00 AM to 3:00 PM Beijing Time (GMT+8).

Most orders are processed within 2 business days. During product launches, promotions, holidays, or high-volume periods, processing may take 3–5 business days.

All orders are shipped from:

Unit 3, Room 502, Building 20, Shangyuan Residential Area, Jiangdong Subdistrict, Yiwu City, Zhejiang Province, China

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Tracking Your Order

A tracking number will be sent to the email address provided at checkout once your order has been dispatched.

Please allow 24–48 hours after shipment for tracking information to become active or update. Tracking updates may be delayed while a parcel is transferred between carriers, customs facilities, or international logistics networks.

Delivery Times and Delays

Delivery times vary depending on the destination, selected shipping method, customs clearance, and local carrier conditions.

International deliveries may occasionally take longer than expected, particularly during major holidays, peak shopping seasons, severe weather, customs inspections, transportation disruptions, public health events, geopolitical events, or other circumstances beyond our control.

[STORE NAME] is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, natural disasters, public emergencies, or other external logistics disruptions.

If tracking shows no movement for an extended period, please contact your local postal service or carrier first. You may also contact us at devinhuangjie@gmail.com, and we will do our best to assist.

Address Accuracy

Please ensure that your shipping address is complete and correct before placing your order.

We cannot guarantee address changes once an order has entered processing or has been shipped. [STORE NAME] is not responsible for delays, lost packages, failed deliveries, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.

Lost, Damaged, or Stolen Packages

Once the carrier has accepted a package, delivery is handled by the carrier and local postal service.

If your package is marked as delivered but cannot be found, please check with household members, neighbors, your local postal office, and the carrier.

If your package or item arrives visibly damaged, please contact us within 14 days of delivery and include your order number, along with clear photos or videos of the package and item. We will review the issue and provide an appropriate solution where applicable.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country or region.

These charges are the responsibility of the customer unless otherwise stated at checkout. Customs processing may also affect delivery times.